National Bank of Kuwait

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National Bank of Kuwait

A global bank managing 100,000+ certificates faced compliance risks, outages, and inefficiencies due to manual processes. By implementing an automated CLM solution, they achieved full visibility, reduced outages by 90%, and cut manual efforts by 75%, while ensuring regulatory compliance.

Challenge

A global bank was managing over 100,000 certificates across multiple platforms and environments. They faced increasing regulatory scrutiny, security risks from expired certificates, and operational inefficiencies from manual processes. The company experienced several service outages due to certificate expirations, resulting in financial losses and reputational damage.

Solution Implemented

The company implemented a comprehensive CLM solution with:

  • Automated certificate discovery across all environments
  • Integration with multiple public CAs and their internal PKI 
  • Automated renewal workflows with configurable lead times 
  • Role-based access control and approval workflows 
  • Centralized dashboard for monitoring and reporting 

Results and Benefits

  • 100% visibility into all certificates across the organization 
  • 90% reduction in certificate-related outages
  • 75% decrease in manual certificate management efforts 
  • Full compliance with financial regulations (PCI DSS)